Frequently Asked Questions
How can I book an appointment?
For your convenience, appointments can be booked online anytime! You can view availability, book your service, and manage your appointments right from your phone or computer.
Do you offer complimentary consultations?
Yes! A complimentary consultation is required before your first color appointment. It gives us a chance to chat about your hair history, goals, and expectations so we can create a personalized plan that works for you and your hair.
Consultations are available in person or virtually.
Why do I need to reserve an appointment with a card on file?
A card on file is required to reserve your appointment and helps us keep our schedule running smoothly. Your card is only charged according to our cancellation policy or after your service You’re always welcome to pay with cash, Venmo, Zelle, or another card at checkout.
Do you offer refunds?
We want you to absolutely love your hair! While we don’t offer refunds on services or products, we’re happy to make minor adjustments when appropriate. If you have any concerns, please reach out to us within one week of your appointment so we can make it right.
Where exactly are you located?
140 E Richardson Ave, Langhorne, PA.
When you pull into the parking lot, we are located on the left side of the building, up the small flight of stairs.
Where should I park?
We have our own parking lot to the left of the salon.
I have to work on my laptop while I get my hair done, is that allowed?
Absolutely! Bring your laptop, connect to our free Wi-Fi, pop in your earbuds, and get some work done while you relax and get pampered.
Am I allowed to bring my children or guests to my appointment?Because our salon space is limited, we kindly ask that you come to your appointment alone unless your guest or child also has an appointment. This helps us create a comfortable environment and give each client our full attention.
Do I need to come in with clean hair?
Yes! Please arrive with clean hair, washed within 1–2 days of your appointment. This helps us properly assess your hair and ensures the best results.
What happens if I’m running late?
We understand that life happens! If you’re running behind, please let your stylist know as soon as possible. Arriving more than 15 minutes late may mean your service needs to be adjusted or rescheduled so we can stay on time for the next client.